Deputy Head of IT operations
Synpulse Slovakia s.r.o.
Bottova 2a, Bratislava, Slovakia (Job with occasional home office)
full-time
ASAP
4 000 EUR/month
Information about the position
Job description, responsibilities and duties
This person will play a critical role supporting the Head of IT operations being his backup and will have several of their own roles and responsibilities.The successful candidate must have the ability to take responsibility, coordinate teams and make independent decisions.
Their own responsibilities should be focussed on Business as Usual operations and also control the processes of our teams supporting the Bank information systems of our clients, hosted in the AWS cloud.
Deputy Head of IT operations is a management position, knowledgeable of processes, standards and financial principles that are generally followed in IT operation teams controlled in terms of ITIL.
Based on a Synpulse focus area, it is preferable to have experience in Insurance and/or Electronic banking
Responsibilities:
•Control service provisioning processes for appropriate quality, measured by KPIs according to contractual terms and SLA limits
• Coordinating IT infrastructure and Application Management Teams during Business-as-usual activities ensuring compliance with approved standards. This is mainly a high-level intra-team coordination, but occasional micromanagement will be expected where necessary.values and parameters
•Participate on the design of processes, procedures and related controls for IT operation teams based on an ITIL methodology
•Communicate with clients on a regular basis
•Participate on project management, focusing on adjustments of solutions and services for existing clients and teams.As well as setting up completely new activities and areas of support for new clients
•Design and maintain contracts and service catalogues
•Participate on contract and price negotiation
•Define SLA and KPI values and parameters
•Help to put Compliance and Cybersecurity standards into practice
• Actively participate on internal and external audits
Candidate skills:
• Proven experience in the areas of IT management or service outsourcing management, preferably based on an ITIL methodology
• Experiences with SLA, KPIs and Reporting for IT operations support functions
• Experience in communication and negotiation with external clients
• Working collaboratively with stakeholders across various business areas within the organisation
• Great communication skills
Employee perks, benefits
• Sick leave compensation 100% from day one
• Yearly bonus up to 10%
• Private health care
• Supplementary pension insurance- 3rd pillar
• Overtime fully paid or compensated based on your preference
• A friendly and informal working environment
• Work-life balance with option to work on home office
• MultiSport card for access to a broad range sport offering
• Language courses
• Leisure events
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
Number of years of experience
Personality requirements and skills
• Proven experience in an area of IT management or service outsourcing management, preferably based on an ITIL methodology
• Experience with SLAs, KPIs, and reporting for IT operations support functions
• Experience in communication and negotiation with external clients
• Working collaboratively with stakeholders across various business areas in the organisation
• Great communication skills
Nice to have:
• Understanding to ITIL, ISO 27001, PCI DSS
• Technical background in AWS cloud
• Experience in Electronic banking and Insurance